POLICIES

APPOINTMENTS

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 15 minutes could result in rescheduling. 

CANCELLATIONS / NO-SHOWS

At ReBalance we have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 24 hours are subject to a $75 fee added to their account.

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Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a $75 fee or will require a deposit at time of booking. If you cancel or miss your appointment within 24 hours, the fee is non-refundable.

If a client has no shown and/or late canceled 3 times, client will have to call in to make an appointment and be required  to put down a $150 deposit fee. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If the client shows for their apt the deposit will be deducted from their service total. By scheduling an appointment, you are agreeing to our cancellation/no-show policy. We appreciate your understanding of our cancellation policy.

REFUNDS

We do not offer refunds on any services rendered.  Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed.  Clients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only.

No refunds on Gift Certificate purchases.